FAQs

Is Orchid Dental Needs a distributor?

Orchid Dental Needs' shop (orchidents.com) is an online multivendor marketplace where Canadian dentists can purchase high-quality dental supplies directly from trusted vendors across Canada. Our platform connects dentists with vendors for a seamless purchasing experience.

How do I create an account on Orchid Dental Needs?

Creating an account is simple! Visit the Sign-Up page, fill in your details, and verify your email. Once completed, you can start browsing and purchasing dental supplies right away.

Can I purchase products directly from multiple vendors?

Yes! Our platform allows you to purchase from multiple vendors in one order, making your procurement process easier and more efficient.

How do I track my order?

After placing an order, you’ll receive an email confirmation with tracking details from the vendor. You can also monitor your order’s progress in the Orders section of your dashboard.

What payment methods do you accept?

We securely process payments using Stripe, accepting major credit cards (Visa, MasterCard, American Express) and other secure payment methods.

Who handles shipping and returns?

Vendors are responsible for shipping, product exchanges, and returns. Since we operate on a drop-shipping model, the vendor will handle all logistics directly. For any concerns, feel free to reach out to our support team.

What is the return and refund policy?

Each vendor has their own return and refund policies, which you can find on the product or vendor’s page. If you need help coordinating a return or exchange, our support team is here to assist.

How do I get support if I encounter an issue with my order?

For any order-related issues, please  contact our support team. We’re here to help you resolve any issues with your order.

Is Orchid Dental Needs secure for online payments?

Yes, we use the Stripe Platform to process payments securely, ensuring that all transactions are encrypted and your information is protected.

Can I leave a review for a product or vendor?

Yes! After purchasing, you can leave a review on both the product page and the vendor’s store page to share your experience with other buyers.