Privacy Policy for Orchid Dental Needs Platform (orchidents.com)

Orchid Dental Needs, operating the online marketplace orchidents.com, is committed to safeguarding the privacy and personal information of its users, including Canadian dental professionals and customers purchasing products from our platform. This Privacy Policy explains how we collect, use, and share personal data, in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Data Collection and Usage

We collect personal information from both vendors and customers to facilitate transactions, improve the platform experience, and provide necessary support.

1.1 Information We Collect

  • For Vendors (Manufacturers & Distributors):
    • Business name, contact details, and product information.
    • Payment and banking details to process vendor payments via Stripe.
    • Shipping information to facilitate orders and track deliveries.
  • For Customers (Dentists & Dental Professionals):
    • Name, email address, phone number, and billing/shipping address.
    • Payment details (processed via Stripe—your payment information is securely handled by Stripe, not stored on our servers).
    • Order history, including product preferences and returns/exchanges.

1.2 How We Use the Data

  • For Transactions: Your data is used to process orders and payments via Stripe. For example, customers purchasing from our marketplace will have their payment details processed securely by Stripe, and vendors will receive payment via Stripe’s payout system.
  • Order Fulfillment: Vendors use customer shipping information to send orders directly.
  • Customer Support: We provide after-sales services, assisting with order issues, though Orchid Dental Needs does not handle shipping, returns, exchanges, or warranties, which are managed by the vendor.
  • Communication: To notify customers of order statuses, promotional offers, or important changes to terms.
  • Improvement: For analytics and platform optimization, such as identifying popular products and enhancing the user experience.

2. Third-Party Services

We use Stripe for secure payment processing. By using our platform, you agree to Stripe’s Privacy Policy and Terms of Service. Stripe may collect and process personal payment information to facilitate transactions.

Vendors are responsible for shipping, warranties, returns, and exchanges. These processes are governed by the vendor’s own privacy policies and terms of service, available on individual product pages.

3. Sharing of Information

We do not sell or rent personal information to third parties. However, we may share limited customer data with:

  • Vendors: To fulfill orders (e.g., name and shipping address).
  • Service Providers: Such as Stripe for payment processing, and hosting services for platform operation.
  • Legal Requirements: If required by law to disclose information to authorities.

4. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Order data will be retained for accounting and tax purposes.
  • Vendor information will be kept for the duration of their listing on orchidents.com.

5. Security

We take security seriously and use industry-standard encryption protocols to protect personal information. Orchidents.com uses SSL/TLS encryption to safeguard user data and relies on Stripe’s secure payment infrastructure to handle financial transactions.

6. Customer Rights

Under Canadian privacy law, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccurate information.
  • Withdrawal of Consent: Withdraw consent for certain data processing activities.
  • Deletion: Request deletion of your data, subject to legal and contractual obligations.

To exercise any of these rights, please contact us at sales@orchidents.com.

7. Cookies and Tracking

Our website uses cookies to enhance user experience and provide analytics on site usage. You can control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated to users via email or notices on our platform.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, or to exercise your privacy rights, please contact us at:

Orchid Dental Needs Company
Email: sales@orchidents.com